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The Death of TDD / TTY Technology

27th March 2012
TTY and or TDD technology refers to text telephones and telecommunication devices for the deaf. The TTY TDD Technology provides a system for communication for the deaf and the hard of hearing over phone lines by using a text based phone system. Hearing im... Read >

Is Your Call Center Six Sigma

26th March 2012
A business management strategy used widely in many sectors is phrased out to be “Six Sigma”. This was originally developed and implemented by Motorola, USA in 1986. Six Sigma works efficiently by stimulating the quality of the process and by finding and r... Read >